Satisfaction Guarantee
This agreement outlines the terms of our money-back guarantee for clients enrolled in the 12-Month Comprehensive Partnership program. This guarantee is a testament to our commitment to your satisfaction with our services and is not tied to any medical outcomes.
Section 1: The Promise of Service
Oval guarantees your satisfaction with the quality of our coaching, coordination, and support services. If, after actively participating in and completing all the requirements of the program, you are genuinely unhappy with the value and guidance you received, you may be eligible for a refund as outlined below.
This guarantee is our promise to deliver on the non-medical goals of our program: to provide a structured, supportive, and empowering experience that helps you manage stress, improve your lifestyle, and feel more in control of your journey.
Section 2: Eligibility & Refund Tiers
The refund amount is tiered based on the duration of your participation, acknowledging the significant value and time investment provided by our professional team throughout the 12-month program.
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1. 30-Day Satisfaction Guarantee (Full Refund)
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Eligibility: You may request a full refund of your payments made to date within the first 30 days of the program start date.
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Condition: To be eligible, you must have completed and submitted all initial intake forms and attended all scheduled consultations with the entire team (Fertility Coach, Menstrual Cycle Specialist, Nutritionist, Sleep Coach, and Personal Trainer).
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2. Mid-Program Commitment Guarantee (50% Refund)
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Eligibility: You may request a refund of 50% of the total program cost if, after completing the first 6 months of the program, you can demonstrate that you have fulfilled the participation clauses outlined in Section 3 and are still unsatisfied with the support and guidance provided.
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Condition: This tier is for clients who have given the program a genuine, long-term effort but feel the value wasn’t delivered.
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3. Long-Term Completion Guarantee (25% Refund)
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Eligibility: You may request a refund of 25% of the total program cost if you complete the entire 12-month program but are ultimately dissatisfied with the overall experience.
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Condition: This refund is an acknowledgment that a client’s perception of value is paramount. It serves as a final safety net for clients who have completed the full journey with us.
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Section 3: Detailed Participation Clauses
To be eligible for a refund under any tier, you must demonstrate active participation in the program. This is to ensure you have fully engaged with our services before evaluating your satisfaction. The following clauses are non-negotiable and are crucial for the program’s success.
1. Attendance at Live Calls
You must attend a minimum of 90% of all scheduled live check-in calls with the team. For example, in the 6-month program, which includes monthly check-ins, you must attend at least five of the six calls.
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Eligible Example: “I missed two of my weekly calls with the team due to a family emergency, but I attended all the others, and I rescheduled the missed calls within the same month.” This shows a good-faith effort to engage.
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Ineligible Example: “I missed five of my scheduled calls and, while I received the notes, I was unable to make time to reschedule them.” This demonstrates a lack of consistent engagement, which is a core requirement of the program.
2. Completion of Deliverables
You must complete and submit all required forms, wellness journals, and progress logs as requested by the team.
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Eligible Example: “I submitted my food journal, sleep logs, and wellness assessments at the beginning and end of each phase of the program.” This shows that you provided the data necessary for the team to personalize your plan.
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Ineligible Example: “I submitted my food journal for the first month, but I stopped tracking after that because I got busy and felt it wasn’t necessary.” Without this data, the team cannot effectively adapt the program to your needs.
3. Active Communication
You must actively engage with the team via the agreed-upon communication channels, communicating any challenges or dissatisfaction with the program as they arise.
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Eligible Example: “I messaged the fertility coach in the third month to express my frustration about my sleep and asked for support. We worked with the sleep coach to make adjustments to my plan, and I provided feedback on the new strategies.”
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Ineligible Example: “I felt the program wasn’t working for me after the first three months, but I didn’t communicate this to the team. I only raised my dissatisfaction when I requested a refund at the end of the year.” We are a collaborative team, and we can only help if you communicate with us.
4. Good-Faith Implementation of Recommendations
You must make a genuine, good-faith effort to implement the core recommendations from each professional.
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Eligible Example: “I consistently ate a blood-sugar-stabilizing breakfast five days a week, practiced my sleep ritual every night, and went for a 20-minute walk after dinner, as recommended by the team. I have photos of my meals and my sleep tracker data to show my effort.”
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Ineligible Example: “I received the personalized meal plan but continued to eat processed foods and fast food because it was more convenient. I didn’t try the sleep ritual because I was too tired at night.” Without a genuine effort to implement the plan, a refund cannot be granted.
Section 4: The Refund Process
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To initiate a refund request, you must submit a written request to moneyback(a)ovalf.com detailing your reasons for dissatisfaction and providing a summary of how you met the participation clauses.
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The team will schedule a final, mandatory exit interview to discuss your experience and understand your feedback.
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Once the team verifies your compliance with the participation clauses, your refund will be processed within [Number] business days.
Section 5: Important Exclusions
This guarantee is a promise of service satisfaction, not a medical guarantee. The guarantee does not cover:
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Medical Outcomes: The success or failure of any medical procedure, including IVF or ICI.
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Third-Party Costs: The cost of any external services, medications, or supplements recommended by the team.
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Disputes: Any disagreement over the professional advice given by the team, as our services are non-medical and based on a holistic, collaborative approach.